Refund Policy

Thank you for choosing Vogue Software Solutions (Pvt) Ltd. We are committed to providing high-quality IT solutions and services. If you are not fully satisfied with our services, we are here to assist you.

Service Refunds

As our offers primarily include software development, IT support, cybersecurity solutions, and digital services, refunds will be considered on a case-by-case basis under the following conditions: Refund requests must be made within 7 days from the date of delivery service or project initiation. If the service provided does not meet the agreed specifications or expectations, we will work to resolve the issue before processing a refund. Refunds are not applicable for completed services, digital products, or ongoing subscription-based services unless a clear service failure is identified.

Process for Refunds

Once we receive your request, our team will review the case and assess eligibility for a refund. If approved, refunds will be processed through the original payment method. Any third-party costs, domain registrations, software licenses, or SSL certificate fees are non-refundable.

Exchanges

Service Adjustments & Modifications

Clients can request modifications to their purchased services within 3 days of the initial delivery service. Adjustments will be considered if they align with the original scope of work and project feasibility. If a service upgrade or a different solution is needed, additional charges may apply.

How to Request a Modification

Contact our customer support team at info@voguesoftwares.com or through our support system within the specified timeframe. Our team will review your request and provide further guidance on the next steps.

Non-Returnable Items

At Vogue Software Solutions (Pvt) Ltd, certain services and products are non-refundable and non-returnable due to their digital nature or customization. These include: Software licenses and third-party subscriptions purchased on behalf of the client. Custom-developed software solutions tailored to specific client requirements. SSL certificates, domain registrations, and hosting services once activated. One-time consulting or IT security assessments after the service has been delivered. Digital or downloadable products, including proprietary tools and software.

Service Issues & Resolutions

Client Responsibility: If a service adjustment or modification is requested due to a change in client requirements, any additional costs incurred (such as extra development hours or third-party service fees) will be the client’s responsibility. Company Responsibility: If an issue arises due to an error on our part (e.g., a service was not delivered as agreed), we will make any necessary corrections at no additional charge.

Return Shipping

If you encounter any issues with our services, we encourage you to contact us immediately at info@voguesoftwares.com or through our support system. If a service is delivered incorrectly or does not meet agreed-upon specifications, we will work to correct the issue. If a service is damaged due to a technical failure on our end, we will offer modifications or adjustments as needed.

Processing Time

Refunds, service modifications, or adjustments will be processed within 7 business days after your request has been reviewed and approved. Please note: The actual refund timeline may vary depending on your payment provider or bank policies. Service modifications may require additional time based on the complexity of the requested changes.

Contact Us

If you have any questions or concerns regarding our refund or service modification policy, please reach out to us:
📧 Email: info@voguesoftwares.com
🌐 Support Portal: Vogue Support
📞 Phone: 0719533118 / 0719433118
Our team is here to assist you and ensure a smooth experience with our services.

Privacy Policy

At Vogue Software Solutions (Pvt) Ltd, we are committed to protecting the privacy and security of our customers' and clients' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or engage with our services. By using our website (www.voguesoftwares.com) or our services, you consent to the practices described in this policy.

Information We Collect

When you interact with Vogue Software Solutions, we may collect the following types of information: Personal Identification Information: Name, email address, phone number, company details, and any other contact information voluntarily provided when filling out forms, requesting support, or making inquiries. Billing & Payment Information: If you purchase services from us, we collect necessary billing details (e.g., invoice information). Payments are securely processed via third-party payment providers, and we do not store credit card details. Technical & Browsing Information: IP addresses, browser type, device information, and website usage data collected automatically using cookies and similar tracking technologies to improve user experience and website functionality.

Use of Information

We may use the collected information for the following purposes: To process and deliver our services: This includes fulfilling your service requests, providing updates about your ongoing projects, and delivering agreed-upon services. To communicate with you: We may contact you regarding service inquiries, project status updates, support requests, or other customer service-related matters. To enhance your experience: We may use your information to tailor our offerings, provide relevant recommendations, and send updates on new services, promotions, or company news, should you opt-in for such communications. To improve our website and services: We may analyze feedback and browse data to improve our website's usability, enhance service delivery, and tailor our IT solutions to better meet client needs.

Information Sharing

We respect your privacy and are committed to protecting your personal information. We do not sell, trade, or otherwise transfer our personal data to third parties without your consent, except in the following circumstances: Trusted Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering our services. These providers are contractually obligated to handle your data securely and confidentially and are not allowed to use your information for any other purposes. Legal Requirements: We may disclose your information if required by law or in response to valid legal requests, such as a court order or governmental inquiry, in which case, we will comply with the applicable legal requirements.

Data Security

At Vogue Software Solutions (Pvt) Ltd, we implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure networks, and access controls. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and while we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and understand how users interact with our website. These technologies help us customize content, provide personalized services, and optimize the overall functionality of the site. You have the option to disable cookies through your browser settings. However, please note that disabling cookies may impact your experience and limit some features of our website, such as personalized content or user preferences.

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes made will be posted on this page, along with a revised "last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy or how we handle your personal information, please contact us:
📧 Email: info@voguesoftwares.com
🌐 Support Portal: Vogue Support
📞 Phone: 0719533118 / 0719433118

Terms and Conditions

Welcome to Vogue Software Solutions (Pvt) Ltd. These Terms and Conditions govern your use of our website (www.voguesoftwares.com) and the services we offer. By accessing and using our website or engaging with our services, you agree to comply with these terms. Please read them carefully before proceeding with any transactions or service requests.

Use of the Website

a. Age Requirement: You must be at least 16 years old to use our website or engage with our services.
b. Account Information: You are responsible for maintaining the confidentiality of your account information, including your username, password, and any other login credentials.
c. Accurate Information: You agree to provide accurate, current, and complete information when registering or requesting services.
d. Prohibited Use: You may not use our website for any unlawful, unauthorized, or malicious purposes, including but not limited to attempting to disrupt our services or gain unauthorized access to our systems.

Product Information and Pricing

a. We strive to provide accurate descriptions, images, and pricing for our services. However, we do not guarantee the accuracy or completeness of such information.
b. Prices for our services are subject to change without prior notice. Any promotions or discounts offered are valid for a limited time and may be subject to additional terms and conditions.

Orders and Payments

a. By submitting a request for our services on our website, you are making an offer to purchase the selected services.
b. We reserve the right to refuse or cancel any service request for any reason, including but not limited to service availability, errors in pricing or information, or suspected fraudulent activity.
c. You agree to provide valid and up-to-date payment information and authorize us to charge the total amount for the services, including applicable taxes, fees, and additional charges, to your chosen payment method.
d. We use trusted third-party payment processors to securely handle your payment details. We do not store or have access to your full payment information.

Shipping and Delivery

a. We will make reasonable efforts to ensure timely delivery of the services you request.
b. Delivery times are estimated and may vary depending on your location, service type, and other factors beyond our control. We aim to keep you informed about the status of your request.

Returns and Refunds

a. Our Returns and Refund Policy governs the process and conditions for requesting service adjustments or refunds. Please refer to our Refund Policy page for more information on how we handle returns and refunds.

Intellectual Property

a. All content and materials on our website, including but not limited to text, images, logos, graphics, and software, are protected by intellectual property laws and are the property of Vogue Software Solutions (Pvt) Ltd or its licensors.
b. You may not use, reproduce, distribute, or modify any content from our website without our prior written consent. Unauthorized use may violate copyright, trademark, or other laws.

Limitation of Liability

a. In no event shall Vogue Software Solutions (Pvt) Ltd, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website, the request for our services, or any issues related to our products or services.
b. We make no warranties or representations, express or implied, regarding the quality, accuracy, completeness, or suitability of the services offered on our website or through our platform.

Amendments and Termination

We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes or updates. Any amendments or modifications will be effective immediately upon posting them on our website.

Last updated on 22th Octomber 2024