VCMP
Consent that is collected once and respected everywhere.
VCMP centralises how customer consent is collected, recorded, changed and withdrawn, so every team and system works from the same trusted record, with the history to prove it.
What is VCMP?
When customers deal with you across a website, an app, a branch and a call centre, their consent choices end up scattered. One system says yes, another says no, and nobody can show what was agreed or when.
VCMP (Centralized Consent Management Platform) gives your organisation a single place to manage consent and its lifecycle: collection, tracking, status changes, withdrawal and history. Other systems connect to it so they can respect the customer's current choices.
The result is greater transparency for customers and less operational friction for your teams.
The problems it solves
Fragmented consent creates risk for customers' trust and for your operations.
Consent scattered across systems
Each channel and application stores consent its own way, so there is no single trusted answer.
No reliable history
When a customer asks what they agreed to, or a reviewer asks for evidence, the trail is incomplete.
Changes and withdrawals don't propagate
A customer withdraws consent in one place and continues to be contacted from another.
Manual, error-prone processes
Teams reconcile consent lists by hand, which is slow and invites mistakes.
What it does
The core capabilities of a dedicated consent platform.
Centralised consent management
Manage consent for all customers and purposes from one platform instead of many disconnected tools.
Consent collection and tracking
Record consent as it is given across channels and track it from that moment on.
Consent history and audit trails
Keep a complete history of every consent event so you can show what was agreed, when and how.
Consent status management
Maintain the current status of each consent, including granted, changed and withdrawn.
Integration capabilities
Connect the systems that need to know about consent so they act on the customer's current choices.
Customer transparency
Support clearer communication with customers about what they have agreed to.
Operational efficiency
Reduce manual reconciliation and the follow-up that comes from inconsistent records.
Why it matters
One trusted consent record
Every team and system works from the same source of truth.
Evidence on demand
A complete history and audit trail makes it straightforward to answer customer and reviewer questions.
Respect customer choices consistently
Changes and withdrawals are reflected wherever consent matters.
Less operational friction
Fewer manual reconciliations and fewer avoidable errors.
How it is put together
Consent is captured at the edges and held centrally. Your downstream systems consult, or are updated from, the central consent record.
Capture channels
Where customers give and change consent.
Consent service
Receives, validates and records consent events and keeps current status.
Consent ledger and audit trail
A durable history of every consent event.
Integration layer
Makes consent available to the systems that depend on it.
How it works, step by step
The consent lifecycle, from first capture to withdrawal and beyond.
Define purposes
Set up the purposes for which consent is requested and how they are described.
Collect consent
Capture consent from customers across your channels.
Record and confirm
Store the consent event and its status in the central record.
Share with systems
Make the current consent status available to connected systems.
Update and withdraw
Handle changes and withdrawals and propagate them with a full audit trail.
Where it fits
Banking and financial services
Maintain a single record of customer consent across digital and branch channels.
Insurance
Manage consent for communications and data use across policy lifecycles.
Telecommunications and digital services
Coordinate consent across large customer bases and many touchpoints.
Retail and consumer brands
Respect marketing preferences consistently across campaigns and channels.
See the experience
Illustrative interface mock-ups that show the kind of views and workflows the product provides.
Built to fit your environment
Consent records are sensitive evidence. VCMP is designed so they are controlled, traceable and available to the systems that need them.
Audit trail
Every consent event is recorded with its history so changes are traceable.
Role-based access
Control who can view and administer consent records.
Controlled data exposure
Share consent status with systems that need it without broadly exposing records.
Integration capabilities
Connect CRM, marketing and other applications so they respect current consent.
Companion to TrustLayer
Feeds governance reporting when used alongside TrustLayer.
Reporting
Reports on consent status and activity as agreed during implementation.
| Focus | Centralised management of customer consent and its lifecycle |
|---|
| Core records | Consent events, current status and full history |
|---|---|
| Access model | Role-based access, configured per organisation |
| Integration | Connected to your systems as agreed in scope, confirmed during discovery |
|---|---|
| Implementation | Configured and deployed per engagement |
Questions we hear most
What is a consent lifecycle?
Does VCMP replace our CRM?
Can it work with our existing systems?
How does it relate to TrustLayer?
Can we see a demonstration?
Often used together
See VCMP in your context
Tell us about your environment and we'll show you how VCMP would fit, or talk through the options with an engineer.
Descriptions on this page are conceptual. Exact deployment options, integrations and specifications are confirmed with you during discovery.
